Your Luxury Candle is designed for a long, slow burn.

For the best performance:

• Allow the wax to melt all the way to the edges on each burn.
• Avoid short burns, especially during the first few uses.
• Keep the candle away from drafts and air conditioning.
• Do not trim the S-shaped wood wick.
• Always burn on a flat, stable surface.

A full melt pool and an untrimmed wick are the two most important things for getting the best from your Luxury Candle.

Always burn your candle on a flat, stable surface and away from drafts, as airflow can affect the flame and heat distribution.

Your Luxury Candle uses a large S-shaped wood wick designed specifically for the size of the candle.

Do not trim, snap or remove any part of the wick. Unlike a traditional candle wick, it is designed to be left alone between burns.

Altering the wick can affect how the candle burns and may result in:

• A small or weak flame
• Tunnelling or wax remaining around the edges
• The wick struggling to stay lit
• Blackened or discoloured wax around the wick
• An uneven melt pool

If your candle isn't burning as expected, please don't alter the wick further. Contact us with a photo so we can help.

Luxury Candles need time to create a full melt pool, particularly during the first few burns. Allow the candle to continue burning until the wax reaches the edges.

If wax continues to remain around the sides, our Foil Method can help bring the candle back to an even burn.

View our Foil Method guide →

Please do not trim or alter the S-shaped wood wick.

Our crystals are designed to be enjoyed as part of your candle, but as the wax melts they may move closer to the wick.

• If a crystal moves too close to the wick, carefully reposition or remove it.
• Always extinguish the candle before moving or removing crystals.
• Never handle crystals while they are hot.
• Once removed, clean and keep them to enjoy long after your candle has finished.

Watch our Luxury Crystal Candle Care demonstration on Instagram →

Some burn issues can look like a candle fault but are often easily corrected.

We’ve demonstrated 3 common burn issues, what causes them and what to do if you see them.

Watch our Luxury Candle Troubleshooting demonstration on Instagram →

Before making any adjustments, please watch the demonstration and do not trim or alter the S-shaped wood wick.

Stop burning your candle when approximately 1cm of wax remains at the bottom of the vessel.

Never burn the candle all the way to the base. This helps prevent the vessel from becoming excessively hot.

Any wax remaining around the sides of the vessel at the end of your candle is completely normal.

For the best performance:

• On the first burn, allow the wax to melt all the way to the edges before extinguishing.
• Avoid short burns, particularly during the first few uses.
• Trim the wood wick before each burn.
• Keep your candle away from drafts and air conditioning.
• Always burn on a flat, stable surface.

Creating a full melt pool from the beginning helps your candle continue to burn evenly.

Unlike our Luxury Candle wick, the Core wood wick should be trimmed between burns.

Once the candle has completely cooled, gently remove the blackened, burnt section from the top of the wick before relighting.

Regular trimming helps prevent:

• Black smoke and soot
• An oversized flame
• The candle burning too quickly
• Excessive heat

Only remove the burnt section of the wick. Do not trim or alter the wick while the candle is burning.

No, as your candle melts, your crystals will naturally sink into the wax, continuing to release their good vibrations.

Once your candle is finished, simply pour boiling water into the vessel and let it cool. A layer of wax will form at the top of the vessel and your crystals will remain on the bottom. Remove the layer of wax then remove the crystals. Wash the crystals in warm soapy water to clean of any excess wax.

Once you have removed your crystals, they can be used in many ways. You may want to place them in a small bowl or sprinkle them into a plant. They will continue release their good vibrations long after your candle is finished.

Yes — enjoy free shipping on all orders over $130.

Flat rate shipping is $12.95 Australia-wide.

(Please note: Free shipping may not be available during sale periods or promos.)

Here are the full details of our Shipping Policy.

We pack and ship within 24–48 hours (excluding weekends).

Delivery times:

• Metro areas: 3–7 business days
  WA & remote areas: Up to 10 business days
  

You’ll get tracking details as soon as your order ships.

We ship Australia-wide only — straight from our Melbourne studio to your doorstep.

Yes, you can. We know scent is personal, and we want you to love what you receive.

You’re welcome to return your item if:

• It’s unused and in original condition
  It’s returned in the original packaging
  You cover the return shipping
  

Once your return is received and inspected, we’ll process a full refund (excluding original shipping fees).

Check out our Refund Policy here

Email us at info@sojafragrances.com.au within 14 days of receiving your order. We’ll guide you through the next steps.

If you’ve placed an order and changed your mind, you can cancel it — no problem. Just email us as soon as possible.

Please note: A $10 cancellation fee applies once the order has been processed.

We pack everything with great care, but if something arrives damaged, we’ll make it right.

To claim a replacement:

• Email info@sojafragrances.com.au within 48 hours of receiving your parcel
• Include your order number
• Attach photos of the damaged item, packaging, and shipping box with the label visible
  

We'll replace your item at no cost to you.

Want to read the nitty-gritty? Check out our full Shipping Policy here.

If your order arrives damaged, don’t stress — we’ve got you.

Just email us within 72 hours of delivery with photos of the item, packaging and shipping box, and we’ll take care of the rest as quickly as possible.

You can read the full details, including what to provide here

Due to hygiene reasons, room sprays can’t be returned once delivered. This includes all mini and full-size sprays. If your item arrives damaged or faulty, please contact us within 72 hours and we’ll help right away.