Our wooden wicks are made from natural, untreated wood — which means no two are the same.

You may notice a unique flame or sound with each burn. Tiny knots or grain differences in the wood can subtly affect how your wick burns, but this is part of the charm of a natural product.

Hold your candle on an angle and light the wick across the full length. This helps the flame draw evenly. A well-lit wood wick shouldn’t produce soot or smoke — if it does, it likely needs trimming or there may be debris in the wax.

Your candle has a memory! On the first burn, let the wax melt all the way to the edges of the vessel. This usually takes 2–4 hours and prevents tunnelling, helping your candle burn evenly every time.

Before each burn, trim your wick to 5–7mm. This prevents a flame that’s too large or smoky and helps your candle last longer. You can use a wick trimmer or simply pinch off the blackened tip once the candle is cool.

It could be one of two things:

• A knot in the wick: Keep relighting until the flame burns past it.
  
• Crystals too close to the wick: Light the candle on a slight angle. As the wax melts, the crystals will gently shift away from the wick.

If your wick is sinking below the wax, it needs room to breathe.

Blow out the candle, then use a paper towel to soak up some melted wax. You may need to repeat this once or twice to restore the wick’s height and get a strong, steady flame again.

We include a candle care card with every order — keep it handy for quick tips and a longer-lasting candle.

No, as your candle melts, your crystals will naturally sink into the wax, continuing to release their good vibrations.

Once your candle is finished, simply pour boiling water into the vessel and let it cool. A layer of wax will form at the top of the vessel and your crystals will remain on the bottom. Remove the layer of wax then remove the crystals. Wash the crystals in warm soapy water to clean of any excess wax.

You can remove the crystals after your first burn, making sure you have reached a full melt pool (meaning the wax has melted all the way to the edges of the vessel).

Once you have extinguished your candle and while the wax is soft, you can remove the crystals using a spoon. Place your crystals into a small bowl and wash them with warm soapy water. This will remove any excess wax.

Once you have removed your crystals, they can be used in many ways. You may want to place them in a small bowl or sprinkle them into a plant. They will continue release their good vibrations long after your candle is finished.

Yes — enjoy free shipping on all orders over $150.

Flat rate shipping is $12.95 Australia-wide.

(Please note: Free shipping may not be available during sale periods or promos.)

Here are the full details of our Shipping Policy.

We pack and ship within 24–48 hours (excluding weekends).

Delivery times:

• Metro areas: 3–7 business days
  WA & remote areas: Up to 10 business days
  

You’ll get tracking details as soon as your order ships.

We ship Australia-wide only — straight from our Melbourne studio to your doorstep.

Yes, you can. We know scent is personal, and we want you to love what you receive.

You’re welcome to return your item if:

• It’s unused and in original condition
  It’s returned in the original packaging
  You cover the return shipping
  

Once your return is received and inspected, we’ll process a full refund (excluding original shipping fees).

Check out our Refund Policy here

Email us at info@sojafragrances.com.au within 14 days of receiving your order. We’ll guide you through the next steps.

If you’ve placed an order and changed your mind, you can cancel it — no problem. Just email us as soon as possible.

Please note: A $10 cancellation fee applies once the order has been processed.

We pack everything with great care, but if something arrives damaged, we’ll make it right.

To claim a replacement:

• Email info@sojafragrances.com.au within 48 hours of receiving your parcel
• Include your order number
• Attach photos of the damaged item, packaging, and shipping box with the label visible
  

We'll replace your item at no cost to you.

Want to read the nitty-gritty? Check out our full Shipping Policy here.

If your order arrives damaged, don’t stress — we’ve got you.

Just email us within 72 hours of delivery with photos of the item, packaging and shipping box, and we’ll take care of the rest as quickly as possible.

You can read the full details, including what to provide here

Due to hygiene reasons, room sprays can’t be returned once delivered. This includes all mini and full-size sprays. If your item arrives damaged or faulty, please contact us within 72 hours and we’ll help right away.